Privacy Policy

Smith Flow Control is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Smith Flow Control may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2012.

What we collect

We may collect the following information:

  • Anonymous website usage statistics
  • Your contact details that you supply via a contact form

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We will contact you regarding your query or send you the information you have requested
  • We may use the information to improve the functionality of our website
  • Internal analysis of the success of the website and how it meets user needs

Cookies

What is a cookie?

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of a particular website.

How we use cookies

This website does not currently use cookies to store information. On May 26th 2011, the EU rules about cookie usage on websites changed. Cookies that are not essential for the operation of the site must not be used without first gaining permission from the user. Monitoring of page hits and visitor numbers may be carried out by analysis of web logs stored on the web server.

Links to other websites

Our website contains links to other websites of interest or to those of our distributors or agents. However, once you have used these links to leave our site, you should note that we do not have any control over the other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to the address on the “contact us” page. The link for which can be found in the site header.